Shipping & Returns
At Devina Herbals, “Timely” shipping is very important for our amazing customers as YOU! We ensure that we ship out your products within 1-2 business days. We will provide you the Tracking information as well.
For any and all “I want it now” special requests like Expedited shipping, the order will be shipped the same business day if placed before 11:00AM CST and the next business day If expedited shipping is requested after 11:00AM CST. We will notify you immediately in case of delays via phone or email.
Note: While we are open 7 days a week, Holidays may impact the delivery or extend the shipping times.
Import duties, excise taxes, and other country specific charges are not included in the items price or shipping cost. These charges are the customer’s responsibility.
Where is my shipment?
We operate out of Illinois. For US residents, your shipment should arrive within 1-5 days after it has been processed through our warehouse in Chicago. We will keep you posted via the order confirmation email with shipping/tracking information.
RETURN & EXCHANGE POLICY
We, at Devina Herbals, pride in 100% Customer satisfaction.
If you are not completely satisfied with any of our products, we will gladly replace or suggest a product that will address your concern(s). All we request is that you please send us any unused product within 30 days and we will process return with a full product refund.
Any returns within a 30 days window will be issued a store credit.
For returns instructions, please contact us at:
Any damaged product must be communicated within 30 days to receive complete refund or replacement.
Shipping cost will not be refunded.